Email us at support@lancerskincare.com! We will reply within 2 business days.

Monday-Friday: 6am-3pm PST
Saturday & Sunday: Closed

Lancer Skincare

<p>While Amazon handles most customer service inquiries related to purchases made on their platform, our team is here to provide support for any specific concerns or questions you may have regarding our products.</p>

While Amazon handles most customer service inquiries related to purchases made on their platform, our team is here to provide support for any specific concerns or questions you may have regarding our products.

Can I contact your Support Team for assistance with Amazon orders?

Orders & Returns

What is your Return & Refund Policy?

Where is my refund?

Why am I getting an error message when checking out?

I received the wrong product–what should I do?

How can I see prices on your site in my local currency?

I purchased my products at a participating retailer and need to make a return/exchange. How do I make a return?

My product arrived damaged–what should I do?

My order never arrived–what should I do?

How can I modify or cancel an order?

What payment methods are accepted?

How do I know if my order has processed?

Do you ship orders to Canada? If so, how will orders be shipped? copy copy

Do you ship orders to the EU? If so, how will orders be shipped?

Do you ship orders to Australia & New Zealand? If so, how will orders be shipped?

Do you ship orders to the UK? If so, how will orders be shipped? copy

Does Lancer Skincare ship internationally? If so, which countries do you ship to?

What shipping methods are available to the US?

Are your products available for Prime Shipping?

Do you ship to US territories?

How much do you charge for shipping?

When will my order ship?

How do I track my order?

Shipping

How long can I keep my products?

Do you offer samples?

Does Lancer Skincare test on animals?

Are Lancer products paraben-free? What are parabens?

Are Lancer Skincare products vegan?

Are your products pregnancy safe?

Do Lancer products contain phthalates? What are phthalates?

Do Lancer Skincare products contain gluten?

Do Lancer Skincare products contain palm oil?

Where can I purchase Lancer Skincare products?

What makes The Lancer Method different from other skincare regimens?

How often should I Polish and when?

If I’m using multiple serums and creams, what is the best order to use them?

Do I need to remove my makeup before using The Method: Polish or The Method: Cleanse?

How do I know which products are best for my routine?

Products & Ingredients

What is the Lancer Loyalty program and what are the points for?

Who is eligible for the loyalty program?

What does it cost to join the loyalty program?

How do I earn points?

Do my points expire?

I referred a friend but I haven't received an award. Why?

Do subscription orders qualify for loyalty points?

How do I view my points balance?

How do I redeem my points?

Can I use my points and a promo code?

What if I have more than 1,000 points? Can I redeem all of these at once?

I forgot to log in when I placed my order! Can I still receive my points?

Will points be credited back to my account for a return?

Lancer Loyalty Program

How do I register for an account?

How do I sign into my account?

How do I earn Lancer Loyalty Points?

How do I redeem points?

What should I do if I've forgotten the password to my Lancerskincare.com account?

My Account

Is Afterpay safe and secure?

How does Afterpay work?

Are there extra fees when I use Afterpay?

How does the payment schedule work?

Will I be notified when a payment is due?

Can I use Afterpay if I’m an international customer?

When will my items be delivered if I use Afterpay?

Can I edit or modify my order after placing it through Afterpay?

Can I use Afterpay with Auto-Delivery?

How do I return or exchange an item purchase using Afterpay?

Where can I find more about Afterpay?

What If I can’t pay an Afterpay installment?

What is Afterpay?

Afterpay

DERMATOLOGY CLINIC

Dermatology Clinic

What is the subscription program?

How do I update my subscription?

Subscription Terms & Conditions

Subscriptions

Can I contact your Support Team for assistance with Amazon orders?Updated 2 months ago