Orders & Returns
What is your Return & Refund Policy?
If you’re not completely satisfied with your purchase, please visit our self-serve return portal. You are eligible for a full refund within 30 days of delivery, and are eligible for store credit within 90 days of delivery. If you are instructed to sh
Where is my refund?
If you are instructed to ship your item(s) back to us, your refund or credit will be issued upon delivery at our warehouse. If you are instructed to keep your item(s), your refund or credit will process immediately. Once a refund is processed, it may
Why am I getting an error message when checking out?
We apologize for any inconvenience! To prevent fraudulent activity, we do not allow orders with a $0 total. If you have any questions, please reach out to us at [email protected].
I received the wrong product–what should I do?
We're very sorry about that! Please reach out to our Support Team at [email protected] with your order number, along with a photo of your order contents. We'll investigate and take it from there!
How can I see prices on your site in my local currency?
Prices are shown in local currency based on IP address. If you would like to update the currency shown, you will see a country/currency dropdown in our top navigation bar on desktop, and within our menu on mobile and tablet. Click on this & select yo
Can I contact your Support Team for assistance with Amazon orders?
While Amazon handles most customer service inquiries related to purchases made on their platform, our team is here to provide support for any specific concerns or questions you may have regarding our products.
I purchased my products at a participating retailer and need to make a return/exchange. How do I make a return?
Although we are more than happy to assist with any questions or concerns you have about your product purchase, we regrettably cannot accept returns from other retail locations. You will have to contact the retailer's customer service team for refund
My product arrived damaged–what should I do?
We take full responsibility for damaged products due to manufacturing defects. Please send us a photo at [email protected], and we’ll be happy to find a solution for you.
My order never arrived–what should I do?
We know you’re excited to get your package, but unfortunately delays in transit times may occur with the carrier. If your order is still in transit and has not been delivered within our promised timeframe, your order may be lost. Please contact us at
How can I modify or cancel an order?
To avoid delays in shipping your order, we process orders as quickly as possible. Therefore, we cannot accept any modifications or cancelations once your order is placed. However, you can return your order for free via our self-serve return portal. Y
What payment methods are accepted?
For your convenience, we currently accept all major Credit Cards, Shop Pay, Paypal, Google Pay, Venmo, Meta Pay, and Apple Pay. We also offer AfterPay and Shop Pay Installments, which allows you to split the cost of your order into four interest-free
How do I know if my order has processed?
You'll receive a confirmation email from us shortly after placing an order on our website. If you don't see the email in your inbox, check your spam folder first. Otherwise, please reach out to us at [email protected] and we'll be happy to h