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Lancer Skincare

Prices are shown in local currency based on IP address. If you would like to update the currency shown, you will see a country/currency dropdown in our top navigation bar on desktop, and within our menu on mobile and tablet. Click on this &amp; select your preferred country/currency and the prices on our site will reflect!Desktop:<img src="https://attachments.gorgias.help/MNVgn6mnpkz21j8B/hc/Oro0V7LGVZ29d83N/2026020422-0e656fe9-9643-42ca-9723-ca21a55dc566-65a7fda1-ca6b-4826-a72a-8271c7539845.png" style="width: 690px;" class="fr-fic fr-dib fr-fil">Mobile &amp; tablet:<img src="https://attachments.gorgias.help/MNVgn6mnpkz21j8B/hc/Oro0V7LGVZ29d83N/2026020422-7f63875e-01c4-4316-b538-defc6b004866-9dfc4561-64cc-4617-9cc2-29a6756db0cd.png" style="width: 300px;" class="fr-fic fr-fil fr-dii"><img src="https://attachments.gorgias.help/MNVgn6mnpkz21j8B/hc/Oro0V7LGVZ29d83N/2026020422-607920e2-43bd-4c80-8d39-d77e45b6391e-14fc4616-76a4-4e27-98e6-b609b29e50e4.png" style="width: 300px;" class="fr-fic fr-fil fr-dii">

Prices are shown in local currency based on IP address. If you would like to update the currency shown, you will see a country/currency dropdown in our top navigation bar on desktop, and within our menu on mobile and tablet. Click on this & select yo

How can I see prices on your site in my local currency?

Orders & Returns

What is your Return & Refund Policy?

Where is my refund?

Why am I getting an error message when checking out?

I received the wrong product–what should I do?

Can I contact your Support Team for assistance with Amazon orders?

I purchased my products at a participating retailer and need to make a return/exchange. How do I make a return?

My product arrived damaged–what should I do?

My order never arrived–what should I do?

How can I modify or cancel an order?

What payment methods are accepted?

How do I know if my order has processed?

Do you ship orders to Canada? If so, how will orders be shipped? copy copy

Do you ship orders to the EU? If so, how will orders be shipped?

Do you ship orders to Australia & New Zealand? If so, how will orders be shipped?

Do you ship orders to the UK? If so, how will orders be shipped? copy

Does Lancer Skincare ship internationally? If so, which countries do you ship to?

What shipping methods are available to the US?

Are your products available for Prime Shipping?

Do you ship to US territories?

How much do you charge for shipping?

When will my order ship?

How do I track my order?

Shipping

How long can I keep my products?

Do you offer samples?

Does Lancer Skincare test on animals?

Are Lancer products paraben-free? What are parabens?

Are Lancer Skincare products vegan?

Are your products pregnancy safe?

Do Lancer products contain phthalates? What are phthalates?

Do Lancer Skincare products contain gluten?

Do Lancer Skincare products contain palm oil?

Where can I purchase Lancer Skincare products?

What makes The Lancer Method different from other skincare regimens?

How often should I Polish and when?

If I’m using multiple serums and creams, what is the best order to use them?

Do I need to remove my makeup before using The Method: Polish or The Method: Cleanse?

How do I know which products are best for my routine?

Products & Ingredients

What is the Lancer Loyalty program and what are the points for?

Who is eligible for the loyalty program?

What does it cost to join the loyalty program?

How do I earn points?

Do my points expire?

I referred a friend but I haven't received an award. Why?

Do subscription orders qualify for loyalty points?

How do I view my points balance?

How do I redeem my points?

Can I use my points and a promo code?

What if I have more than 1,000 points? Can I redeem all of these at once?

I forgot to log in when I placed my order! Can I still receive my points?

Will points be credited back to my account for a return?

Lancer Loyalty Program

How do I register for an account?

How do I sign into my account?

How do I earn Lancer Loyalty Points?

How do I redeem points?

What should I do if I've forgotten the password to my Lancerskincare.com account?

How can I see prices on your site in my local currency?Updated 2 months ago