My order never arrived–what should I do?Updated 2 months ago

We know you’re excited to get your package, but unfortunately delays in transit times may occur with the carrier. If your order is still in transit and has not been delivered within our promised timeframe, your order may be lost. Please contact us at [email protected] and we’ll be happy to help.

If your package has been marked delivered, but you can’t locate it, please allow 3 business days from the delivered date on the tracking number as some carriers may be experiencing latency issues and lags in their tracking. If by the 3rd business day you still cannot locate your order, please contact us at [email protected].