Email us at support@lancerskincare.com! We will reply within 2 business days.

Monday-Friday: 6am-3pm PST
Saturday & Sunday: Closed

Lancer Skincare

<p>We are always here to help! You can e-mail us at <a href="mailto:info@lancerskincare.com">info@lancerskincare.com</a>. Where applicable, please mention your order number. If not available, be sure to include the email address used to place the order.</p>

We are always here to help! You can e-mail us at info@lancerskincare.com. Where applicable, please mention your order number. If not available, be sure to include the email address used to place the order.

Who can I contact if I have questions about charges, orders, or returns and refunds?

Online Ordering

How can I modify or cancel an order?

I purchased my products at a participating retailer and need to make a return/exchange. Can I return my purchase to Lancerskincare.com?

What should I do if I've forgotten the password to my Lancerskincare.com account?

What payment methods are accepted?

How do I know if my order has processed?

Does Lancer Skincare Ship Internationally?

When will my order ship?

Return Policy

How much do you charge for Shipping?

How do I track my order?

Shipping & Returns

Are Lancer products paraben-free? What are parabens?

Does Lancer Skincare test on animals?

Are Lancer Products Vegan?

Do Lancer products contain phthalates? What are phthalates?

Are Lancer Products Gluten Free?

Do Lancer products contain palm oil?

Where can I purchase Lancer Skincare products?

What makes The Lancer Method different from other skincare regimens?

How often should I Polish and when?

If I’m using multiple serums and creams, what is the best order to use them?

Do you offer samples?

Products & Ingredients

What is the Lancer Loyalty Club and what are the points for?

Who is eligible?

What does it cost?

How do I earn points?

I placed an order online, but no points have been added to my account yet. Is there something wrong?

Do my points expire?

How can I view my points?

How can I redeem points?

What if I have more than 1,000 points? Can I redeem all of these at once?

I forgot to log in when I placed my order! Can I still receive my points?

Will points be credited back to my account for a return?

Reward Points

How do I register for an account?

How do I sign into my account?

How do I earn Lancer Loyalty Points?

How do I redeem points?

My Account

Is Afterpay safe and secure?

How does Afterpay work?

Are there extra fees when I use Afterpay?

How does the payment schedule work?

Will I be notified when a payment is due?

Can I use Afterpay if I’m an international customer?

When will my items be delivered if I use Afterpay?

Can I edit or modify my order after placing it through Afterpay?

Can I use Afterpay with Auto-Delivery?

How do I return or exchange an item purchase using Afterpay?

Where can I find more about Afterpay?

What If I can’t pay an Afterpay installment?

What is Afterpay?

Afterpay

DERMATOLOGY CLINIC

Dermatology Clinic

What is the subscription program?

How do I update my subscription?

Subscription Terms & Conditions

Subscriptions

Who can I contact if I have questions about charges, orders, or returns and refunds?Updated 7 months ago